From telephony migration planning to AI-ready collaboration, secure connectivity, and proactive risk reduction, this ClevrBytes edition is all about entering 2026 with clarity, momentum, and a practical plan you can act on.
We also saw legacy systems proving harder and costlier to keep alive. Rising costs from Openreach and legacy providers are a wake-up call for a lot of organisations still running on ageing on-premises kit. Many moved to a hybrid cloud to stay flexible without losing control.
And of course, cybersecurity kept everyone on their toes. Big names like M&S, Co-Op and JLR were all hit in 2025, as well as local councils more recently, reminding us of the importance of supply-chain vulnerabilities, continued vigilance against social engineering, the importance of employee cyber security training, and AI-powered attacks that are getting harder to detect.
Meanwhile, connectivity kept evolving, fibre adoption sped up, and the PSTN switch-off moved from “years away” to “happening soon”.
If 2025 was the year of change, 2026 is the year to get your insight-led roadmaps aligned, actioned and measurable. With Clevr360 insights and hands-on engineering expertise across Zoom, Webex, Microsoft and modern IT estates, we help you build insight-led roadmaps that aligns decisions, spend, and risk for 2026.
Whether it’s modernising telephony, tightening your security posture, prepping for the PSTN switch-off, optimising your technology investments, reducing costs or making AI work safely in your organisation, we help you navigate them all and build a plan that’s practical and easy to execute.
Start with a quick conversation with our experts – we’ll map out where you are today, and what to prioritise to stay ahead in 2026.
When The Youth Association grew after the pandemic, its self-managed setup couldn’t keep up, and the CEO was stuck doing everything from buying laptops to fixing software.
CloudClevr rebuilt its entire IT foundation with Microsoft 365, Intune, Defender, a new wireless network and ongoing proactive support. The result? A secure, modern, fully managed environment and time given back to leadership.
Your legacy phone system might look fine today. It still makes calls. It still routes customers. It still “works.” But in 2026, “working” isn’t good enough, and the cracks are getting harder to ignore.
If you’re unsure where to start and how to take control of your telephony estate, our latest playbook gives you a comprehensive view of what a successful telephony migration looks like.
Most organisations now have an 8–12 month window to modernise telephony without rushed timelines or inflated migration costs. Planning early protects budgets and reduces disruption. Start 2026 with clarity and confidence on your telephony roadmap.
As you head into strategic IT planning for 2026, ask yourself: “If we have a cybersecurity breach tomorrow, how quickly could we recover, and would we still meet regulatory expectations?
Many of the largest ransomware incidents in the past 18 months hit companies with “good cybersecurity on paper.” Because often, the biggest attacks start with something small, like a missed patch, a Microsoft misconfiguration, or a simple phishing email.
These are exactly the areas we help customers uncover during the Clevr IT Roadmap Review.
As you look ahead to 2026, get a structured, insight-led review, helping you reassess risk and inefficiencies in:
2026 will be the year contact centres move from “digital channels” to AI-enabled, insight-driven customer operations. Unlike rule-based chatbots, Agentic AI can understand intent, take action, and resolve issues across systems without human input. And here’s the truth: legacy telephony can’t keep up.
Forward-thinking organisations are already moving to cloud-first platforms like Zoom Contact Centre and Cisco Webex, where omnichannel, AI, and automation work together to reduce wait times, improve CSAT, and scale support without increasing headcount.
If you want to understand what AI-ready means for your contact centre, sign up for a Clevr Contact Centre Review with us. We’ll create a Clevr Comms Roadmap that makes sense for your size, sector, current state, and future requirements.
In this ClevrChat episode, Dave Harrison sat down with Chris Bayliss, Public Sector Specialist at Zoom, to talk about how to modernise communication without losing the human touch.
They discussed:
Practical, grounded guidance for doing more with less – without compromising care.
We’ve got you covered this holiday season. We’ll be operating as usual throughout the Christmas & New Year period, with the exception of UK bank holidays, when our offices will be closed.
If you’re on a 24/7 support contract, you can still contact us as normal during these closure periods.
We’re here to help you plan and keep things running smoothly through the holiday period.
For support, all our usual channels remain available:
General enquiries: 03448 222900
IT enquiries: 03448 222910
CCL Helpdesk: 03448 222920
Customer Service: 03448 222930
Email: support@cloudclevr.com
Raise a request: https://service.cloudclevr.com
Our new long-term funding partnership with NatWest, backed by Rigby Technology Investments, strengthens our next phase of sustainable growth, innovation and customer excellence.
We’re thrilled to announce that CloudClevr is now officially a Zoom Platinum Partner – the highest tier in the Zoom Partner Program and a milestone achieved at remarkable speed following our Gold accreditation in July.
It reflects our investment in real, hands-on expertise, including 150+ accreditations, 3 formally assessed Zoom competency programs, 30+ hours of hands-on lab training per engineer, 120+ hours mastering product demos, and more.
For our customers, this means faster support, stronger commercial access, smarter migrations and a safer path from PBX to cloud.
As CloudClevr has continued to integrate and grow, we’ve been evolving how our teams are structured to better support customers across our full portfolio. Some customers may have noticed changes in engineers or account contacts as part of this process in 2025.
Our focus remains the same: customer success through continuity and quality of service. In early 2026, we’ll be introducing enhancements to our customer experience and customer success model, designed to provide clearer ownership, more proactive support, and a more consistent experience across CloudClevr.
With Openreach retiring all copper-based services ahead of the PSTN switch-off and introducing sharp price increases on legacy lines throughout 2026, we will be proactively upgrading customers currently using WLR and copper broadband services.
Our team will be contacting affected customers over the coming weeks to arrange a proactive upgrade to modern, digital-ready connectivity (full-fibre, SoGEA and IP voice). This is part of the national transition away from copper networks, and ensures customers avoid rising costs and service disruption in 2026.
If you have questions about upcoming upgrades, please speak to your Account Manager.
A wave of cyberattacks has disrupted services across several London councils, including the Royal Borough of Kensington & Chelsea, Hackney, and Westminster City Council, highlighting the ongoing vulnerability of public sector supply chains. With tight budgets and sensitive citizen data, councils remain high-value targets, reinforcing the need for stronger partner security and resilience.
Mitel has unveiled a new AI-powered CX platform designed for hybrid, private cloud and on-prem environments. Launching in Dec 2025, it blends automation, omnichannel workflows and agent assist – built for organisations that need modern CX without losing infrastructure control. Click here for Mitel support or enquiries.
That’s all from us for this edition – and for 2025. Thank you for trusting us throughout a year of huge change in technology, AI, cybersecurity, connectivity and business transformation.
2026 will be a defining year for many organisations. Whether your focus is migration, modernisation, optimisation or AI-readiness, we’ll be here to help you navigate it with clarity and confidence.
Wishing you a Merry Christmas if you celebrate, and a restful, happy holiday break to everyone.
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