Agentic AI is changing customer service forever — and if your contact centre isn’t built to handle it, you’re already behind. By 2029, Gartner predicts 80% of customer service interactions will be handled without human involvement. That’s not automation. That’s Agentic AI, and it’s taking the business world by storm.
Most businesses still think of automation as static: chatbots that follow decision trees, or voice assistants that fall apart the second a question goes off-script. You’ve probably used them. You’ve probably been frustrated by them.
But agentic AI is different.
It’s AI that acts with agency, meaning it can interpret intent, take proactive steps, and get things done across systems. No human hand-holding needed.
This is the next evolution in customer service. And it’s already here — just not on legacy systems.
The problem isn’t just the hardware. It’s what you can’t do. No integration with AI tools or real-time analytics. No central visibility across channels. No ability to scale, flex or automate intelligently.
In other words, you’re paying for phone lines while your competitors are building AI-driven customer experiences.
So, if you’re still relying on legacy systems, it’s time for a review and check if you’re ready for a future-ready contact centre.
Smart platforms like Zoom Contact Centre and Webex are making the shift simple, and CloudClevr can help you get there.
CloudClevr helps you move from static call queues to proactive, AI-enabled customer experiences that scale:
The London School of Hygiene & Tropical Medicine (LSHTM) is one of the world’s leading public health universities, ranked #2 globally and #1 in the UK and Singapore.
With research and analysis running 24/7 across their global labs and campuses, they needed a secure, resilient, and modern communication solution.
Their ask? No downtime. More flexibility. And a unified platform that works anywhere for hybrid workers.
This move marks a big step forward as we continue to grow, scale, and support customers across the UK with even greater agility.
It’s business as usual for us, just from a new location that gives our team the space and environment to deliver even more for you.
Please note, there’s no change to our other office locations in Wakefield and Sutton.
CloudClevr
The Grange
Bishops Cleeve
Cheltenham
GL52 8YQ
To ensure we support in the best way possible, we encourage you to start using the new numbers going forward.
If you have any questions, please don’t hesitate to reach out to your Account Manager.
Main number: 03448 222900
On dialling this number, you’ll reach our new IVR (auto-attendant) menu with options for each department. If you’d like to skip the IVR, you can contact teams directly using the numbers below.
Tony brings over 20 years of experience leading finance and transformation in fast-growing technology businesses – including his recent role at Atech Cloud, where he helped scale the business and led several successful acquisitions. As CloudClevr continues to grow and unify our platform, Tony will help strengthen our financial operations and support smarter, data-driven decisions, all with the goal of delivering more value to our customers.
This marks another step forward in our mission to make IT, cloud, and communications simpler, smarter and more secure for growing organisations.
Many businesses are running on older platforms – but as costs increase and flexibility becomes non-negotiable, now’s the time to explore a smarter, more scalable approach.
Join CloudClevr and Zoom to discover the clear path from old systems to smarter conversations. You’ll learn why more organisations are making the move to cloud calling, what it looks like in practice from one of our customers making the move, and what to consider before taking your next step.
Date: August 20, 2025
Time: 2:00 PM BST
Duration: 45 minutes
Speakers: Dave Harrison (CloudClevr) &
Adam Piosek (Zoom)
From wasted license spend to silent security risks, you’ll get real-world insight into where your environment is underperforming – and how our new Clevr360 IT Roadmap helps you turn those insights into action.
No fluff. Just facts.
Date: August 12, 2025
Time: 2:00 PM BST
Duration: 30 minutes
Speaker: Simon du Plessis, Commercial Director – IT, CloudClevr
If you’re still buying mobiles outright, you’re overspending. Mobile Leasing with CloudClevr means no upfront costs, full lifecycle support, and refresh-ready tech that keeps your team moving.
Many businesses are dealing with outdated handsets, unmanaged BYOD setups, and poor support experience. And with upfront CapEx blocking refreshes, teams are stuck with tech that’s dragging them down.
Most mobile devices are replaced every 2–3 years, so why spend CapEx on tech that depreciates fast and causes support headaches?
Clevr Mobile means:
✅ No upfront costs
✅ Devices, MDM, SIMs, accessories and support — all included
✅ Refresh every 2–5 years, hassle-free
✅ Aligned with your sustainability goals – using circular economy approach
Whether you’ve got 50 or 5000 users, we’ll show you how to refresh your mobile estate without burning your budget.
When’s the best time to begin your legacy broadband migration? Right now!
The PSTN switch-off might be 2027, but BT’s already pulling the plug, and forced migrations are ramping up fast, and the pace will accelerate this summer.
The final deadline may seem far off, but for most businesses, the switchover will come much sooner.
If your business still relies on copper lines for phones, EPOS, lifts, alarms or CCTV, you’re on borrowed time.
CloudClevr helps you:
✅ Pinpoint what’s still on legacy lines
✅ Switch to smarter, faster connectivity
✅ Migrate smoothly — on your terms
Mitel has completed its restructuring program, slashing $1.15B in debt, cutting annual interest by $135M, and raising $125M in new funding. With a healthier balance sheet and momentum already showing in Q1 gains, Mitel will focus on customer-first growth, AI-driven communications, and hybrid innovation, including its joint hybrid solution with Zoom.
Forget fake links – attackers are now sending legit-looking PDFs that prompt users to call a fake number to manipulate them into disclosing sensitive data. Big names like Microsoft, PayPal, and Adobe are being spoofed. This tactic bypasses traditional defences, so user awareness is now mission-critical. Train your teams. Stay alert.
Two mobile giants have joined forces, announcing a £11B investment over 10 years to build one of Europe’s most advanced 5G networks. The newly formed VodafoneThree promises a faster, more reliable experience for millions of UK businesses and consumers. This is a big move, and we’ll be watching what they roll out next.
Virgin Media O2 has confirmed a £343M spectrum deal with Vodafone UK, acquiring 78.8MHz to supercharge its 4G and 5G mobile broadband capabilities. This builds on the 10-year network-sharing agreement signed last year, and will deliver better coverage and stronger signal performance across the O2 network.
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