Customer Story
Aquapak Polymers
Sustainable packaging, powered by smarter communication
Background
Aquapak Polymers is on a mission to change the way the world thinks about plastics. Their ground-breaking material, Hydropol™, provides a sustainable alternative to traditional packaging – leaving no microplastics behind.
Used in everyday products from snack packets and chocolate wrappers to garment bags, Aquapak is reshaping packaging for a greener future. But while their packaging technology was ahead of the curve, their telephony system was stuck in the past.
We spoke to Elaine Revell, Business Support Manager at Aquapak, about how they’re modernising their telephony systems with Zoom and CloudClevr.
The Challenge: Outgrowing a legacy system
Aquapak was relying on a legacy telephony system that no longer fit their needs. Adoption was low – most employees were unaware of the available features or how to integrate the system with other business tools.
The cracks were starting to show.
So when the system came up for renewal, Aquapak faced a choice: patch the old system or modernise to something fit for the future. Aquapak decided it was time to adopt a UCaaS platform – one that could keep pace with the rapid changes in technology and scale as the business continued to grow.
“Many people are working from home these days, and we wanted a flexible solution to answer customer calls even if someone is not sitting at their office desk.”, explained Elaine.
The Solution: Modernising with Zoom, guided by CloudClevr
Aquapak turned to CloudClevr, its long-standing technology partner, for advice. Together, they explored a modern, integrated solution, and Zoom quickly emerged as the perfect fit for their needs for a few reasons.- Integration where it matters: Zoom plugs seamlessly into the tools they already have, including Microsoft Teams and Salesforce.
- Smarter economics: Compared to other alternatives, Zoom offered better cost efficiency without compromising capability.
- Future-ready flexibility: The platform can evolve as Aquapak grows with next-gen AI features, ensuring its communications stay ahead of the curve.
“I’ve worked with many suppliers over the years, but CloudClevr stands apart. I absolutely recommend CloudClevr to anyone looking for a converged communication and IT services provider”
The Impact: Stronger collaboration, smarter communication
“We think the Zoom system will make communication easier for us. We’ll be able to work more efficiently, more effectively and collaborate better together,” said Elaine.
The CloudClevr Difference
And the partnership doesn’t stop there. CloudClevr has become Aquapak’s trusted one-stop shop, not just for Zoom, but also for exploring future opportunities – from mobiles to boardroom technology and evolving IT managed services.
For Elaine, the technology was only half the story. The real difference came from the partnership with CloudClevr.
“CloudClevr make things simple. They’re professional, responsive, and genuinely easy to work with. Whatever the query, we know we can reach out and get expert guidance right away.”
Future-Focused
Aquapak’s mission is clear: build a sustainable future through innovation. By modernising their communications with CloudClevr and Zoom, they’ve freed their teams to focus on that mission without technology holding them back.
With CloudClevr as their partner, they know their IT and communications can evolve with their growth – smart, scalable, and always forward-looking.