Customer Story
Fastnet Fish
Taking control of global business mobility without disrupting the business
Background
Fastnet Fish has been a trusted supplier of premium frozen fish and seafood since 1980. Headquartered in Grimsby, the business sources fish from over 40 countries worldwide, imports into the UK, and distributes nationwide to fish and chip shops, restaurants, and manufacturers.
Global sourcing means global movement. And that puts serious pressure on mobile connectivity. Claire White, Head of Strategy, Operations and Transformation at Fastnet Fish, explains how the company partnered with CloudClevr to streamline its mobile management.
The challenge: Rising costs, limited control
Fastnet Fish had been working with O2 directly for a long time. Initially, it worked. But as the business grew and mobile usage increased, cracks started to show.
“Because our salespeople travel worldwide, and we source our seafood globally, there is extensive international mobile usage and spend quickly became difficult to control,” says Claire.
The issue wasn’t simply higher usage – it was a lack of control and visibility.
International data access wasn’t properly enabled. There were no bundles or usage-based packages in place. All users were on the same tariff, regardless of how they worked.
As usage increased, bills became unpredictable and increasingly difficult to justify.
Fastnet Fish needed a better way to manage business mobility, without disrupting the business or its users.
The solution: Tailored mobile solution, built around real usage
Claire quickly identified mobile spend as an area that needed attention.
That’s when they decided to partner with CloudClevr, then operating as NGC Networks.
Rather than recommending a one-size-fits-all tariff, CloudClevr took a consultative approach. They analysed usage, identified inefficiencies, and proposed tailored packages aligned to how people actually worked.
“CloudClevr analysed our usage and built tailored packages around how people actually work, rather than forcing everyone onto the same tariff,” says Claire.
CloudClevr then delivered a fully managed mobile service designed around Fastnet Fish’s global operations.
The solution included:
- Usage-based, tailored tariffs per user
- International data bundles applied proactively
- Spend limits put in place and actively monitored
- A dedicated account manager reviewing usage and cost quarterly
“The tailored approach, combined with genuinely strong customer service, is what sets CloudClevr apart.”
The results
“Whenever someone approaches their £100 spend limit, CloudClevr takes care of that immediately to ensure we don’t overspend.”
Instead of reacting to large bills, issues are resolved in real time, often by applying the right bundle before costs escalate. And crucially, those savings haven’t come at the expense of the user experience.“And the best part is our users have experienced absolutely no disruption. They have found better connectivity and a smoother experience. The migration was seamless, with no downtime, and there wasn’t a need to change any numbers.”explains Claire.
CloudClevr also took responsibility for mobile device procurement, further simplifying mobile management.The CloudClevr difference
Beyond cost and connectivity, the relationship itself has made a tangible difference.
“The tailored approach, combined with genuinely strong customer service, is what sets CloudClevr apart.”
Fast responses, knowledgeable specialists and a proactive approach have removed the day-to-day friction of managing mobile services.
“The speed and quality of support has been excellent — it genuinely makes managing mobile services easier for me.”
“Whenever changes are needed, they’re sorted quickly. Our mobile specialist is very knowledgeable. Across the board, we’ve had an excellent experience.”
Looking ahead
Looking into 2026, Fastnet Fish has made digital transformation a strategic priority for the business.
The organisation is investing in ERP and route-planning software and scaling its AI adoption, all aimed at reducing manual processes and delivering a more integrated, technology-led operation.
With CloudClevr managing mobile connectivity, Fastnet Fish has the control, visibility and flexibility it needs to support that journey – today and as the business continues to scale globally.