Supporting contact centres with dedicated engineering services
Expert engineering services tailored to keep your contact centre running efficiently.
Specialist installation, training and managed support for contact centres
Contact centres face unique technical challenges that require expert installation, ongoing training, and proactive managed support. Here at CloudClevr, we offer tailored engineering services to keep your systems running smoothly and effectively, allowing your teams to focus on what they do best – deliver top-tier customer service.
Our certified engineers provide the technical foundation and peace of mind your centre needs to operate efficiently, securely, and with minimal downtime. From customised team training to incident response, crisis management to forensic investigation and triage, our experts have you covered at every hurdle, no matter how big or small.
Business outcomes
Enhance your contact centre environment with our tailored engineering services
Access certified engineers
Our team of certified engineers are skilled in deploying and maintaining complex contact centre environments. Their expertise is the key to making sure your systems are installed correctly and kept up-to-date with the latest technology.
Expert knowledge and experience
All our customers benefit from our team’s years of industry experience and deep technical knowledge. Our engineers bring tried-and-tested solutions to your centre, helping you navigate any technical challenge, giving you support and peace of mind.
Increase your security
With CloudClevr’s engineering support, your contact centre will have a wrap-around security approach, with measures that detect and minimise any vulnerabilities alongside protecting customer data from cyber threats.
Get tailored support
Our services are customised to your business’s specific needs, this is done to make sure we’re optimising your infrastructure and security strategy. Whether it’s troubleshooting a technical issue or scaling your systems as you grow, we provide bespoke support that adapts to your requirements now, and in the future.
Minimise downtime
With our broad range of engineering services, you’ll experience optimisation of your systems, which leads to better performance both of your tech and of your team. Our proactive approach means reduced response times and greater uptime, helping your team stay productive and keep your operations running smoothly.
Compliance and risk mitigation
For all businesses, it’s essential you’re adhering to industry regulations and best practices. That’s where our experts come in. We help you navigate compliance standards and implement measures that mitigate risks, which can prevent financial or reputational impact.
Complete peace of mind
By letting CloudClevr manage your technical infrastructure, you have the time and resource to focus on running your contact centre without the stress and strain of worrying about system failures, security breaches, or compliance issues.
Our services
Specialist installation
Our engineers approach even the most complicated installations with thorough precision, making sure you and your team experience a seamless integration and minimal disruption.
Customised team training
Equip your team with the skills they need, helping your business to flourish. We offer tailored training programs designed to maximise productivity, but also to ensure your team are using their technology effectively and safely.
Managed support
Our customers benefit from ongoing managed support, keeping your systems running smoothly, with expert help available whenever you need it.
Crisis management
Our crisis management services provide urgent assistance in critical, potentially impactful situations. This intervention minimises damage to your company, and allows you to get back up and running quickly.
Incident response
Responding rapidly to IT incidents is critical to mitigating further problems, and this is where our engineering services shine. With quick action and resolution, you’ll reduce any impact or damage to your business.
Forensic investigation and triage
If your business falls victim to a security breach, our forensic investigation services help identify the source, assessing the damage rapidly and implementing some crucial measures that help prevent any future breaches.
Our approach
1. Consult
We complete a full assessment of your business needs and customer experience goals.
2. Design
We customise the solution design to match your short and medium term goals.
3. Implement
We give you a structured plan to roll out the solution and minimise any disruption.
4. Support
We provide you with industry-leading support to monitor and maintain your service.
5. Manage & Review
Our dedicated account manager will undertake regular reviews with you to ensure optimal efficiency across your network.
6. Improve
We will continually seek improvements to ensure your solution drives results over the long term.
Technology partners
Partner relationships and accreditations
Our engineers have years of experience supporting contact centres and hold many industry accreditations. With strong partner relationships, contact centre environments experience specialists engineering support that optimises and secures your IT.
Why CloudClevr?
Curated best-in-class technology
Our carefully curated, world-class communications solutions boost collaboration, productivity and customer satisfaction. We tailor our solutions to your specific needs, so you can continue to deliver against your goals as your organisation evolves.
Outcome driven technology
We work with you to understand your real needs not what we want to sell. Our technology audit, roadmap definition, and consultative approach ensures you get the outcomes and value you set out to achieve.
Clevr360 - Smart Insights and Analytics
The CloudClevr software delivered as part of a technology partnership provides powerful reporting capabilities and smart insights. So you can make informed decisions faster, manage business risk, maximise ROI and stay competitive – today and in the future.