Contact Centre

Elevated customer journeys, seamlessly orchestrated from the cloud.

UNIFYING THE WORLD OF CLOUD, COMMUNICATIONS AND IT

Better customer service starts here

Empower your team with the ability to effortlessly scale operations, cut down on expensive hardware investments, enhance customer experiences, facilitate remote work effortlessly, and gain real-time insights into customer interactions for continuous improvement with a Contact Centre as a Service Solution.

CCaaS

Enjoy frictionless connections

Seamless CX

CCaaS serves as a gateway to effortlessly connect customers to the optimal resource, ensuring swift resolution of queries. Whether it’s through intuitive self-service tools or direct engagement with live agents across an array of channels such as voice, chat, email, and digital interfaces, rest assured that every interaction is geared towards prompt issue resolution.

 

Seamless customer experience
Smarter Service

Smarter service

Elevate customer and employee experiences by harnessing the power of conversational AI. Transformative technology will empowers your agents in real-time, offering invaluable guidance during interactions. This integration streamlines processes, leading to more efficient and satisfactory outcomes for both parties.

Agile Operations

Stay ahead of the curve with advanced analytics. Measure, monitor, and optimise contact center performance effortlessly. Comprehensive analytics provide actionable insights, enabling swift decision-making to drive continuous enhancements in customer experience.

Agile Operations

Contact Centre Solutions

Why CloudClevr?

With the power of the cloud, you can say goodbye to on-premise challenges and create an efficient, scalable and customer-focused contact centre business.

Tier 1 Microsoft Cloud Solution Provider

Curated best-in-class technology

Our carefully curated, world-class communications solutions boost collaboration, productivity and customer satisfaction. We tailor our solutions to your specific needs, so you can scale and flex as your organisation evolves.

Trusted Advisors. Not Suppliers

Outcome driven technology

We work with you to understand your real needs not what we want to sell. Our technology audit and consultative approach ensures you get the outcomes and value you set out to achieve.  

Clevr360 - Smart Insights and Analytics

Clevr360 - Smart Insights and Analytics

The CloudClevr Digital Hub delivers powerful reporting capabilities and smart insights. So you can make informed decisions faster, maximise ROI and stay competitive – today and in the future.

Case Study

Lamb Brooks Solicitors was in an IT hole. Their system was poorly configured and ageing, while the company providing IT support wasn’t pulling its weight. It was time to call in CloudClevr.

We moved Lamb Brooks onto the latest solutions, including Microsoft Office 365, enabling users to take advantage of voice and instant messaging. We built a team of four engineers to provide dedicated IT support, including a full-time on-site support engineer.

Today, Lamb Brooks benefits from a robust and secure IT infrastructure – and the business is flourishing. What’s more, CloudClevr delivered the integration project on time and on budget, with zero downtime for end users.

All in all, a great success.

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