Customer Story
Family Fostercare
Building a Safer Digital Foundation for a
Family-First Agency
Background
Family Fostercare was founded in 2008 in Worcestershire to create a fostering agency where children and carers find support, understanding, and a sense of belonging. Over the years, the agency has expanded with regional offices across England and a growing national presence.
While their reach has grown, their mission has stayed the same – be a first-class fostering agency with a family feel.
That commitment extends beyond care – it also means protecting the highly confidential information they handle every day.
We spoke to Donna Turner, Director at Family Fostercare, to understand how they’re evolving their IT and cybersecurity strategy to keep sensitive information safe
The Challenge: More Growth, More Risk
Before CloudClevr, IT at Family Fostercare was basic – provisioned laptops, ad-hoc support, and an off-the-shelf anti-virus solution. For most organisations, that might be enough. But not for a foster care agency managing deeply sensitive records.
The leadership team recognised it was time to raise the bar. As the agency grew, they needed to:
- Meet security standards and compliance requirements
- Protect sensitive data on laptops, mobiles, and personal devices
- Give staff the flexibility to work securely from their phones while travelling and visiting families
“We didn’t have the right level of protection previously. I was really keen to make sure that our devices were safe. That’s very important because of the confidential nature of the data we’re dealing with.”, says Donna.
The Solution: A Stronger IT and Cybersecurity Posture
Family Fostercare partnered with CloudClevr to build a stronger cybersecurity resilience. Together, we:
- Achieved Cyber Essentials certification – ensuring they meet essential security standards.
- Implemented Microsoft Intune – securing business and personal devices, enforcing compliance, and protecting data on the go.
- Security training & phishing awareness – equipping people with the skills to stay alert and protected.
- Standardised Microsoft licenses – making sure every user was on the right license model, cutting waste and complexity.
And crucially, they now have a dedicated CloudClevr Account Manager – one point of contact who knows their business and projects inside out.
“We had regular meetings and training sessions with CloudClevr during this project. The communication was really good. We knew exactly who to go to for any project updates”, says Donna.
“Previously, we’d just ring a number and get somebody different every time with no context. Now, we’ve got an actual expert who knows us – that’s a great time-saver and relief.”
The Results: Peace of Mind, More Time for What Matters
With modern security and proactive IT support, Family Fostercare has confidence that its data and people are protected.
Team members can securely access emails and information while travelling without compromising. With expert IT support on hand, users save time and avoid frustration.
“Since having comprehensive IT support, our people can focus on supporting families and children in need, rather than worrying about IT. It’s one less headache for us.”
Most importantly, Family Fostercare feels more secure and compliant.
“With CloudClevr, we now feel more secure. We’ve got peace of mind that we’ve got the right level of security in place.”
The Future: Building on a Strong Foundation
Family Fostercare continues to look ahead – refreshing devices, staying current, and exploring opportunities to strengthen its technology further with CloudClevr’s business mobile services.
Because when technology works as it should, Family Fostercare can stay focused on what really matters – helping children and carers thrive.