BCA Group delivers better customer service with improved telephony system.
BCA Group are specialists in manufacturing electrical systems and electronics for the caravan and motorhome industry. Based in Elland, West Yorkshire, the company employs around 150 people across its operations in the Calder Valley.
The challenge
Having recently moved into a new 30,000 sq ft warehouse, BCA Group took the opportunity to update its communications technology across the business.
BCA had previously been using a Vodafone One Net hosted telephony solution and was experiencing poor call quality, with calls not connecting or cutting off frequently.
As a result, the business needed to move to a more reliable, better quality solution so that they could provide the highest levels of service to their customer base and run as efficiently as possible.
The solution
CloudClevr, through its NGC Networks Limited business unit, implemented a unified Avaya IP 500 business telephony solution across their two sites utilising the latest VoIP technology. They also provided digital ISDN lines as a backup for better resilience and business continuity.
The new telephony solution provides enhanced call quality, cost savings and greater resilience. Alongside this CloudClevr now manages BCA’s mobile phone services, providing a more competitively priced and flexible solution.
The results
Thanks to the new solution, the BCA team can work more efficiently and having a reliable telephony solution arms them with the technology they need to deliver the best levels of customer service to their base.
Using VoIP technology dramatically reduces outgoing call costs and provides resilience for inbound and outbound calls in the event of failure.
