Blogs
Beyond Digitisation: Why Integrated Communications Should Be a Priority for Local Government
Councils can’t scale services on fragmented tools. Explore why simplifying communications is critical for consolidation and AI adoption.
Councils can’t scale services on fragmented tools. Explore why simplifying communications is critical for consolidation and AI adoption.
By 2029, Gartner predicts 80% of customer service interactions will be handled without human involvement. That’s not automation. That’s Agentic AI —
Contact centres are potentially one of the most measured areas in a business. Particularly as they scale, small improvements in processes can
When we talk about contact centres, the focus is usually on improving customer experience. However, an equally important and often overlooked aspect
It’s that time of the year again. The time to look at the upcoming trends that will shape our industry. So, without
In our last post, we talked about how you should take a step back and analyse if the foundational things are ready
Daniel McMullen, Technical Consultant and Contact Centre Specialist at CloudClevr writes. You’d think by now, most businesses would have made their contact
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