Keys Group enhances connectivity with CloudClevr
Keys Group brings together three of the UK’s leading providers of specialist education, care and activities: Accomplish, Keys and Peak. The organisation provides specialist support and education for more than 2,000 children, young people, adults and families in services and schools across England and Wales.
CloudClevr has been a trusted technology partner to Keys Group for over eight years, providing mobile, telephony, and IT solutions and support.
The challenge
Over the last three years, Keys Group has expanded rapidly employing over 7500 people. As Keys grew, CloudClevr played a pivotal role in ensuring its connectivity and communication infrastructure kept pace with its expansion.
So when they acquired Accomplish, which provides specialist residential and supported living services for adults with learning disability, autism, and mental health needs, they naturally turned to CloudClevr to manage a connectivity project.
We spoke to Shabaz Azeem, Support Desk Manager and Dale Mahony, Senior IT Support Engineer at Keys Group about this project and our long-standing relationship.
The solution
“CloudClevr was going to help us install additional internet lines in each one of the residential homes at Accomplish. There were around 95 homes in total and around 100 new lines that needed to be installed. The plan was to separate internet access for staff and residents, ensuring better performance for both groups.”, explains Shabaz.
In addition to installing secondary lines, CloudClevr also upgraded older connections at the residential homes from ADSL and FTP lines to faster, more reliable fibre connections.
Accomplish used to work with a different partner whom Keys was unhappy with. Ever since moving to CloudClevr, they have seen a huge difference in the quality of support and responsiveness.
“The level of support we get from CloudClevr is next level. Nothing’s ever too much trouble for CloudClevr. Sometimes we feel like we’re overloading them but they keep delivering for us. We’ve got no complaints about their service!”, says Dale.
Even when Keys Group faced scheduling and installation challenges with third-party provider BT, CloudClevr stepped in to resolve the issues quickly and efficiently and completed the project with minimal disruptions.
“We flagged these issues with the CloudClevr team and they resolved it as quickly as possible.”
“Even for things that were out of CloudClevr’s hands, they jumped on them and worked with BT to ensure it was resolved”, says Shabaz.
The results
Keys Group feels their sites have a more stable connection now. “Ever since installing the secondary lines, we’ve been able to separate staff and resident internet usage.
This has significantly reduced slowdowns, which has been the biggest benefit.”, says Dale.
“We weren’t happy with the support we were getting from our previous supplier. Now, if there’s any downtime, we know we can log a ticket with CloudClevr, and they’ll start working on it right away. We usually get a response within 30 minutes,” says Shabaz.
As Keys Group continues to grow, its relationship with CloudClevr shows no signs of slowing down.
“We already rely on CloudClevr for mobile, telephony, and WiFi solutions,” says Dale. “As we expand, we see this partnership evolving and supporting us through every stage of our growth.”
We’re extremely happy with CloudClevr’s support and recommend them for anyone looking for an IT and comms managed service provider”, concludes Shabaz.
