CloudClevr + PolyAI
The Human Value of AI
Give your people more time for the conversations that need them.
In a 45-minute AI Value Discovery Session, CloudClevr will help you explore one common customer enquiry, where conversational AI could add value and how it could fit your operation.
Book your AI Value discovery session
No detailed preparation needed. If you're unsure where to start, we'll help you choose an enquiry to explore.
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Make a clearer decision about where to start
You know where your contact centre feels the pressure: repeated enquiries, long waits, time-consuming processes or too little capacity for customers who need more support.
CloudClevr will help you examine those challenges and explore whether conversational AI could improve the experience for your customers and your team.
Understand the opportunity
We’ll discuss how the enquiry is handled today, where time is being spent and what a better outcome would look like.
Explore how it could work
Together with PolyAI, we’ll show a relevant example and discuss the systems, information and human handovers your use case could involve.
Define what the next step looks like
CloudClevr will provide a short follow-up summary covering the potential opportunity, the questions still to resolve and the information needed to assess its value.
Which enquiries put the most pressure on your team?
Your session could focus on:
- Checking an order or delivery status.
- Making or changing an appointment.
- Answering frequently asked questions.
- Identifying callers and gathering initial information.
- Understanding an enquiry and routing it to the right team.
We’ll explore where AI could help, where human involvement matters and what needs further investigation.
Why choose CloudClevr and PolyAI?
A useful customer experience takes more than technology
The value of conversational AI depends on how it works within your operation: the journey your customer takes, the information available, the systems involved and what happens when a person needs to step in.
CloudClevr connects the operational and commercial picture
We bring understanding of contact-centre environments, customer journeys, technology and integration to help you explore where change could deliver value.
PolyAI brings the conversational AI expertise
PolyAI's technology can handle customer enquiries, work with connected systems and pass conversations to people when needed.
Together, CloudClevr and PolyAI can help you understand the potential and answer any practical questions you may have before moving forward with a Voice AI solution.
Request your sessionAdditional resources
The Human Value of AI
As AI transforms customer service, the conversation often focuses on automation and efficiency. But the real opportunity lies in enabling people to spend more time creating the greatest value.
The Future of Voice AI
Sit back, listen, and learn how conversational AI is transforming customer interactions, improving operational efficiency, and creating new opportunities for businesses of all sizes.
FAQs
Who is this session for?
Contact-centre, customer experience and operational leaders exploring how conversational AI could improve customer service or release capacity in their teams.
Do I need to prepare anything?
Come with a common customer enquiry or operational frustration in mind. Approximate call volumes and handling times are helpful if you have them, but detailed data isn’t required for the initial discussion.
What if I don't know which enquiry to choose?
CloudClevr will help you identify a starting point by discussing the calls your team handles frequently and the issues creating pressure.
Will you consider our existing technology?
Yes, always. We’ll discuss the systems involved in your chosen enquiry and identify integration questions to investigate. Confirming technical compatibility would require further assessment.
Will the demonstration use our own systems?
The session includes a relevant existing PolyAI demonstration. A demonstration connected to your systems would need separate scoping.
What will we receive afterwards?
A short summary from CloudClevr outlining the potential use case, the questions to resolve and a recommended next step. Any detailed solution design or savings calculation would require further discovery.